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AI & Technology

Practical AI, built around real business needs.

AI earns its place when it saves someone a job they did not enjoy. We are not interested in it because it is the fashionable thing to say at a meeting.

Discuss an AI project

For websites and digital products, that can mean smarter customer support, better search, faster content workflows, personalised experiences, automated enquiry qualification and more useful internal tools.

Our approach combines familiar web technology with carefully selected AI services so businesses can add intelligent features without rebuilding everything from scratch.

Digital assistant
Our website feels dated and does not work well on mobile.
Assistant is replying

That usually points to a redesign and content restructure. We review the existing site first, identify what is actually causing the problem, and agree the scope together.

Website Design

AI capabilities

What it can do

  • Conversational assistants

    Sitenizde ziyaretçiyle doğal dilde konuşan, onaylı bilgiyle çalışan bir asistan.

  • Multilingual interaction

    Ziyaretçi kendi dilinde yazsın; asistan aynı dilde yanıtlasın ve talep diliyle birlikte kaydedilsin.

  • Enquiry qualification

    Gelen mesajları satış, destek veya genel bilgi olarak ayırır, ilgili kişiye yönlendirir.

  • Summarisation

    Uzun sohbetleri ekibin okuyabileceği kısa bir özete dönüştürür.

  • Knowledge-base assistants

    Kurumsal dokümanlarınızdan yanıt üreten, güncel kalan asistanlar.

  • Structured data extraction

    Serbest metinden forma dönüşen, doğrulanabilir alanlar.

  • Content workflow tools

    Taslak üretimi, başlık önerisi, meta açıklama ve çeviri desteği.

  • QA and test workflows

    Test senaryosu üretimi, hata sınıflandırma ve regresyon listeleri.

How it is built here

Human where it matters.

AI should make the experience easier, not make the business feel less human. We design AI workflows with clear hand-off points, review controls and sensible limits so people remain responsible for important customer, business and content decisions.

  • 01

    Server-side only

    API credentials never reach the browser. Every AI request is proxied through our own PHP layer.

  • 02

    Approved knowledge only

    The assistant answers from a curated Second Media knowledge base, not from unrestricted model memory.

  • 03

    Privacy by design

    Conversation history expires automatically, and personal data is only stored when a visitor sends an enquiry.

  • 04

    Hand-off to a person

    At any point the conversation can be escalated into a written enquiry with the details collected so far.

Start a project

Have something in mind?

It does not matter whether you already have a detailed project specification or the idea is still sitting in a notebook. Tell us where you are and what you are trying to achieve.

Start a conversation Work

Glasgow, Scotland · info@secondmedia.co.uk