Support teams measure their own service level all the time, but almost nobody tells the customer where they stand. We wanted a helpdesk that makes the promise visible to both sides.
Our approach
SLA tracking is not a report you pull at the end of the month — it is the thing running underneath every ticket, visible while there is still time to do something about it.
What it does
- Tickets assign themselves by priority and load, so nothing sits unclaimed.
- Escalation policies and breach notifications fire before the customer has to ask.
- CSAT, response time and ticket volume on one screen instead of four reports.
- A searchable knowledge base that quietly reduces the queue.
- Built in from the start: CSRF protection, rate limiting, Argon2id hashing, audit logs.
- Interface available in Turkish and English from day one.
What we delivered
- Product definition & build
- Ticketing & SLA engine
- Analytics dashboard
- Pricing & trial flow
Screens & collateral
Results
- A working support desk with a pricing page, not a concept page with a contact form.
- Owned end to end, which is why it answers the awkward questions honestly.
Related services
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