Support teams measure their own service level all the time, but almost nobody tells the customer where they stand. We wanted a helpdesk that makes the promise visible to both sides.
Our approach
SLA tracking is not a report you pull at the end of the month. It is the thing running underneath every ticket, visible while there is still time to do something about it.
What it does
- Tickets assign themselves by priority and load, so nothing sits unclaimed.
- Escalation policies and breach notifications fire before the customer has to ask.
- CSAT, response time and ticket volume on one screen instead of four reports.
- A searchable knowledge base that quietly reduces the queue.
- Built in from the start: CSRF protection, rate limiting, Argon2id hashing, audit logs.
- Interface available in Turkish and English from day one.
What we delivered
- Product definition & build
- Ticketing & SLA engine
- Analytics dashboard
- Pricing & trial flow
Screens & collateral
Results
- A working support desk with a pricing page, not a concept page with a contact form.
- Owned end to end, which is why it answers the awkward questions honestly.
Related services
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